Refund Policy
Last updated: July 16, 2026
We want you to buy with complete peace of mind. This page explains exactly how refunds work for our digital products and how to reach us if you need help.
Digital products and instant delivery
Everything we sell is a digital product: printable visual resources, guides and bonus materials delivered as downloadable files. There are no physical items and nothing is shipped. As soon as your payment is confirmed, you get instant access to your files on the confirmation screen and by email, with lifetime access from your phone, tablet or computer.
7-day money-back guarantee
We stand behind our products. If for any reason you're not happy with your purchase, request a full refund within 7 days of your purchase date, no questions asked and no hassle. Just send us an email and we'll take care of it. Whatever you downloaded is yours to keep, and there are no hard feelings.
How to request a refund
Email us at ask@digitalmaterials.store within 7 days of your purchase, including:
- The email address you used at checkout
- Your order number (you'll find it in your confirmation email)
We review and process every refund request within 2 to 3 business days. Approved refunds are credited back to your original payment method; depending on your bank or card network, it may take a few extra days for the amount to show up on your statement.
Trouble accessing your files?
If your download link isn't working, a file seems corrupted, or you're having any trouble accessing your purchase, please contact us first. In most cases we fix access issues within minutes and send you everything right away. And if we can't, the guarantee above has you fully covered.
Before opening a dispute
If something isn't right, please email us first at ask@digitalmaterials.store. We're a small team that truly cares about your experience, and we can almost always solve a problem faster than a bank chargeback, usually the same day. Give us the chance to make it right.
Contact us
Questions about your order or this policy?
Email ask@digitalmaterials.store and we'll get back to you, usually within one business day.